If you live in the African or Asian region, the word Tecno must have fallen on your ear. Not the music genre techno – the other techno but this Tecno, the one that have been flying in cheap pieces of plastic and wire aka phones into Nigeria, Ghana, Kenya and other African countries.
Let’s face it. Tecno was one of the first companies that brought ‘affordable Android smartphones’ to Africa, but they are not the first, nor the best. Their debut ‘Android’ phone, Tecno N3 may have sold millions of units in Nigeria alone, wowed many users who probably are using Android phones for the first time, but hey believe it or not, Tecno N3 is one of the worst Android phones ever sold. Reasons will be explained.
Reasons why Tecno might have been the worst Android manufacturer ever
Faulty right from the box!
Each and every Tecno N3 out there seems to have one problem or the other. From Bluetooth to Wi-Fi to sensor to SIM slot to wake-up button (the list is endless though), funny thing is that these faults come with these phones straight out of the box. I even saw someone who just bought a brand new N3 that can’t access Settings menu. Tecno N3 is probably Tecno’s best selling phone but not to forget, the N7, D3, D5, Q1, P3 also come with the same factory-built faults.
Zero or zero customer care
You heard me right, zero! Tecno have no customer care. The little ‘customer care’ joints they have at random big cities in Nigeria are run by more or less O’level ‘engineers’. These ‘engineers’ know next to nothing about phones, they neither repair phones nor do you see them with any tools.
They only know prices of Tecno phones and won’t hesitate to tell you to buy a new Tecno phone when you bring in a faulty phone for repair or replacement. On a few occasions I’ve been at Tecno customer care, I overheard the noobs setting up Internet connection on customers’ phones though. I think that’s the only area their salaries cover.
No updates, never
Sure, we have never heard of OS updates on any Tecno phone. Tecno rather makes new phones everyday, dumping their older customers in the dark while on the venture of getting new ones. They don’t even seem to know how phone series work. They made N3, went back and made an advance version of the phone and named it P3 – instead of something like N4 or N3 advance. This goes to tell you how short-minded the company is.
In 2014 alone, we’ve bought two Tecno phones for reviews and both phones got cracked screens after a brief periods. The first one, a Tecno M3, fell from a desk with it’s face up. The glass shattered though the touchscreen was still responding.
Another one, a Tecno P9, showed the stuff it’s made of after it was briefly packed under some documents in a bag — the screen got a crack and some portions stopped responding.
Tecno have never used top quality screens for any of their devices. Even the new ‘top notch’ Tecno R7 sports a screen that has nothing to write home about. Tecno is oblivious of Gorilla Glass et al, it seems.
While you might have heard of Chinese employers bullying their locals that work for them here in Nigeria and Africa, some even to the point of brutalizing their workers fatally (Google is your friend), Tecno took to our own website to blackmail and bully us.
Here is an excerpt of what the e-mail they sent us says:
The following article http://bestmobs.com/tecno-the-worst-phone-manufacturer-ever/
found on your site was brought to our notice by our client, and we are deeply saddened
that such an article could be posted by an official blogger in this Nigerian market,
whom we had even considered contacting for participation in a Tecno event for bloggers last year…
…I would require 2 things. Firstly that the post be taken down under 3 hours
of receiving this email, as we do not want this to even remotely drag into a legal issue,
though that is all the client wants right now, which wont be a good thing. Secondly, that
you explain your rationale behind releasing such a post in the first place.
Firstly, Tecno didn’t deem it proper to complain about the handful of ‘good’ reviews we gave to their products here on BestMobs, it seems they are only after the part that says the truth about them.
Here is an excerpt of what we replied them:
Yes, we got contacted by some people running some sort of competition for
newbie bloggers and they mentioned doling out some phones to people in
exchange for some sort of reviews. We lost interest midway as we neither
need free phones nor do we have time nor resources to waste on irrelevant
things at that time…
…Though rare, it’s not unheard of to receive comments from enthusiast
visitors(aka fan boys) asking for an article to be removed, especially
when the article disagrees with their point of view on their favorite
product or brand. We are happy our article moves you as that is the main
reason why we spend hours writing our quality articles.
Don’t stop your client(s) from going to court. The best way to settle a
dispute is via the court of law, which you alleged that you are halting
your so called client from. We suggest they go to court, unless you have
other reasons why you don’t want the law method — maybe lack of evidence,
lack of accusations or fear of tarnishing an already tainted image, or
maybe you just have other plans.
On that note, Tecno should be thankful to BestMobs and the BestMobs crew for the wonderful job we’ve done for the phone producer.
A Tecno Mobile commercial:
BestMobs started writing specs, info, news and reviews on Tecno products when nobody seemed to care about the Chinese outfit, and in exchange, the company decided to reward us with threats and blackmail.
To be continued…